Get the most out of your Ansel coverage.

Your Ansel Health plan is meant to be used, and the place to do that is in your Member Portal.

Register to create a password and set up your account. If you’ve already done that, you can just log in.

Haven't enrolled yet? Reach out to your employer, message our Member Services team, or call (888) 300-5382.

Smiling woman holding coffee cup in office

Filing a claim is easy.

We made filing a claim simple and easy by putting everything online. If you are diagnosed with a covered illness or injury, log in and start a claim. Here’s how it works.

Tell us what happened by answering a few questions about your symptoms and treatment.

Upload photos or documents to support your claim—no need to wait for insurance paperwork.

Set your payment preferences so we can send your cash benefit as soon as your claim is approved.

Pro tip! Have any receipts, statements, prescriptions, or documents that show your diagnosis handy so you can submit them with your claim.

If your claim is approved, we’ll pay it in less than 72 hours. Otherwise, your Member Care Representative will reach out about next steps.

Get the Ansel app

With the Ansel app you can file a claim from anywhere— as soon as you’re diagnosed with a covered condition. Once you have registered on the member portal, download the app and access your coverage anytime.

Your Member Care Representative is here to help

Your dedicated Ansel Member Care Representative is standing by to answer questions about your coverage. Call (888) 300-5382 anytime Monday to Friday 8am to 8pm ET or email support@joinansel.com.

Filing claims by mail

If you aren’t able to file a claim online, you can file a claim by fax or mail. Just fill out this paper claim form.

Download form

Submit an appeal

If you disagree with a claims decision, you may submit an appeal in writing. Reference the instructions on your claims notice.

Mail to

Ansel Health, Inc.
ATTN: Claims
2093 Philadelphia Pike #2496
Claymont, DE 19703

Or fax to: (856) 315-6567

If you have questions about your claim, reach out to the Member Services team at (888) 300-5382.

IMPORTANT: This is a fixed indemnity policy, NOT health insurance

This fixed indemnity policy may pay you a limited dollar amount if you’re sick or hospitalized. You’re still responsible for paying the cost of your care.

The payment you get isn’t based on the size of your medical bill.
There might be a limit on how much this policy will pay each year.
This policy isn’t a substitute for comprehensive health insurance.
Since this policy isn’t health insurance, it doesn’t have to include most Federal consumer protections that apply to health insurance.

Looking for comprehensive health insurance?

Visit HealthCare.gov online or call 1-800-318-2596 (TTY: 1-855-889-4325) to find health coverage options.
To find out if you can get health insurance through your job, or a family member’s job, contact the employer.

Questions about this policy?

For questions or complaints about this policy, contact your State Department of Insurance. Find their number on the National Association of Insurance Commissioners’ website (naic.org) under “Insurance Departments.”
If you have this policy through your job, or a family member’s job, contact the employer.